RETURN POLICY

 

  1. RETURNS
  • Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@lovella.co.za with details of the product and the defect. You can send the item you consider defective to:

Lovella Lash & Brow Artistry
46 – 6th Avenue
Walmer
Port Elizabeth
6001

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

  • Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price minus a 20% handling fee and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at info@lovella.co.za

 

  1. SHIPPING

To return the item you purchased, please mail it to:

Lovella Lash & Brow Artistry
46 – 6th Avenue
Walmer
Port Elizabeth
6001

Refunds do not include any shipping and handling charges shown calculate to 20% of your total invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

  1. DELIVERY POLICY
  • General Information:

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

  • Delivery Time:

Lovella Lash & Brow Artistry strives to deliver orders between 24 and 72 hours (depending on location). Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

  • Shipping Costs:

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged accordingly.

 

  • Damaged Items In Transport:

If there is any damage to the packaging on delivery, contact us immediately at info@lovella.co.za

 

4. CLAUSE

Under no circumstance, will Lovella Lash & Brow Artistry be held liable for any complaints regarding adhesive, should the artist working with the adhesive have not conducted training through Lovella Lash & Brow Artistry. There is a great deal of science and factors determining the correct usage of our adhesive and training on our adhesive is essential for correct application, retention, storage and use of such said adhesive.

RETURN POLICY

 

  1. RETURNS
  • Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@lovella.co.za with details of the product and the defect. You can send the item you consider defective to:

Lovella Lash & Brow Artistry
46 – 6th Avenue
Walmer
Port Elizabeth
6001

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

  • Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price minus a 20% handling fee and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at info@lovella.co.za

 

  1. SHIPPING

To return the item you purchased, please mail it to:

Lovella Lash & Brow Artistry
46 – 6th Avenue
Walmer
Port Elizabeth
6001

Refunds do not include any shipping and handling charges shown calculate to 20% of your total invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

  1. DELIVERY POLICY
  • General Information:

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

  • Delivery Time:

Lovella Lash & Brow Artistry strives to deliver orders between 24 and 72 hours (depending on location). Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

  • Shipping Costs:

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged accordingly.

 

  • Damaged Items In Transport:

If there is any damage to the packaging on delivery, contact us immediately at info@lovella.co.za

 

4. CLAUSE

Under no circumstance, will Lovella Lash & Brow Artistry be held liable for any complaints regarding adhesive, should the artist working with the adhesive have not conducted training through Lovella Lash & Brow Artistry. There is a great deal of science and factors determining the correct usage of our adhesive and training on our adhesive is essential for correct application, retention, storage and use of such said adhesive.

CLOSING DATES

 

WE WILL BE CLOSED FROM THE 20th OF DECEMBER UNTIL THE 7th OF JANUARY.

ANY ORDERS PLACED AFTER 2PM ON 20 DECEMBER WILL ONLY BE PROCESSED NEXT YEAR.

HAPPY HOLIDAYS!

 

You have Successfully Subscribed!